We're Here to Help
Fast, reliable IT support when you need it. Same-day response for standard requests, 24/7 emergency escalation for critical issues.
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Response Times
We prioritize support requests based on business impact
System down, security breach, data loss
Major functionality impaired, multiple users affected
Standard requests, single user issues
Questions, minor issues, enhancement requests
What We Support
Infrastructure & Security
- • Network troubleshooting
- • Firewall & VPN support
- • Wi-Fi optimization
- • Security monitoring
- • Backup & recovery
User Support
- • Password resets
- • Software installation
- • Email configuration
- • Device setup
- • Training & guidance
Systems & Applications
- • Microsoft 365 support
- • Server maintenance
- • Database support
- • Custom software
- • Integration issues
Frequently Asked Questions
What are your support hours?
Our standard support hours are Monday-Friday, 8am-6pm CST. We also offer 24/7 emergency escalation for critical incidents.
How quickly do you respond to support requests?
We provide same-business-day response for standard tickets. Emergency issues receive immediate attention with 24/7 escalation available.
Do you offer remote support?
Yes! Most issues can be resolved remotely through secure remote access tools. We also provide on-site support when needed in the Fox Valley area.
What's included in managed IT support?
Managed IT includes proactive monitoring, helpdesk support, patch management, security updates, backup management, and regular system health reports.
Do you support businesses outside of Appleton?
Yes, we serve businesses throughout Wisconsin including Green Bay, Oshkosh, Milwaukee, Madison, and the entire Fox Valley region.
How do I submit a support ticket?
You can submit tickets by calling (920) 808-1188, emailing support@visnec-it.com, or through our client portal (for managed service clients).
Need Help Right Now?
Our team is ready to assist you. Call us for immediate support or send an email for non-urgent requests.